Frictionless hospitality for hotels and campsites

How it all started

Because of the lack of viable alternatives, campsites are forced to use complex and inflexible booking and management software solutions that are often primarily built for hotels and hotel chains. This means they need to make lots of compromises or use multiple unconnected platforms instead of having one centralized hub that can do it all. That's why we created SWEN — the only booking and property management system specialized in camp management. 

10+ dedicated team members with ESOP

Since the product’s inception in 2019, over 1,8 million EUR has been invested into SWEN by both Bornfight and private investors. We used these investments for the rapid development of the product MVP and for building the core team which currently consists of:

• CEO
• CTO
• Backend Developers
• Frontend Developers
• Product Designers
• Quality Assurance Engineer 
• Customer Support Specialist
• Sales Manager
   

SWEN product team has a strong bond as they work mostly from the office, and 90% of the team are seniors from which a CTO, Software Architect, and Frontend Lead have been working together on this venture since day one. Over the last years, we established a strong relationship with our co-founders that provided us with 2000+ hours of consultations with users and management that has extensive domain expertise and a direct link with the Croatian Camping Association.

Full support from experienced specialists

We support co-founders on many different levels — from tech & business teams, all the way to operational services and administrative support, finances, and investment networks. For SWEN, we met and talked with 50+ campsites, spent 1000+ hours on user research and testing, and went on the field to talk with campsite administrators and employees in every position in the camping industry to create the best possible system specialized in campsite and hotel management on the market.

As venture builders, we provide SWEN with access to VCs, investors, and advisors, and also connect the whole team with successful startup founders who went through the same pitfalls throughout their journey to becoming profitable and successful businesses. Our finance team advises our ventures on revenue management, informs them about upcoming EU funding rounds, and helps them apply, but also prepares specialized reports on cost, revenue, forecast, and lots of other useful information in real time.

Our specialists also take care of bookkeeping, tax advice, and payroll management along with lots of legal advice, and People Operations handle new hires, insurance, contacts, and the onboarding process as it is crucial for a startup to find the right candidate for a position, especially in an early stage. Other than that, as administrative work can be extremely time-consuming, our IT and office teams ensure that founders don’t get drowned in paperwork, buying or maintaining the office equipment, devices, tools, and network services. With full support from specialists in every aspect of building a business, we make sure that our ventures can completely focus on the product and its growth.

Modular customization instead of workarounds

SWEN removes the need for any workarounds or compromises. This is because, in addition to being specifically built to meet the needs of campsites, SWEN is also modular when it comes to the implementation of new functionalities and integrations.

Because of this modularity, SWEN can be customized to fit a wide variety of different needs that campsites and their staff might have. It offers its users a core set of functionalities that all campsites and hotels have a need for, as well as a large number of extras that can be added if a specific hotel or a campsite requires them, such as sublease, guest rotation, and other hospitality industry specifics, and also a guest communication app that allows visitors to report malfunctions, problems and ask the staff for assistance.

From booking to check-out without reception

SWEN combines property management, booking and channel management, and revenue management into one application, and seamlessly connects with specific hospitality OTA’s.

In its core version, SWEN handles:

• Reservation handling
• Guest communication
• Guest check-in & check-out
• Front desk processes management
• Customer data management
• Housekeeping management
• Back-office management
• Property lease management
• Reporting & analytics
• Revenue management
• Billing & invoicing
   

Seamless transition & implementation within 1 week

Other than the excellent guest experience, SWEN provides its users with a smooth and painless implementation experience — onboarding and data migration take just a couple of days. We had to make sure that the switch to SWEN was seamless and user-friendly, and that’s why we constantly did user testing, collected feedback with almost every iteration, and upgraded the whole system to make it foolproof for the upcoming summer season when thousands of visitors stay in campsites and hotels.

The process of switching from a campsite’s or hotel's current suite of booking and management platforms to SWEN’s frictionless hospitality system follows a streamlined 5-step plan:

Step 01: integration analysis and planning
Step 02: data migration
Step 03: user onboarding and testing
Step 04: system implementation
Step 05: continuous support and maintenance

Benefits of using SWEN

SWEN offers a wide set of benefits for both hotel or campiste administration as well as guests, from online administration, car registration scan, and payment options on the go, all the way to booking optimization and high guest monetization, and many more benefits.

Benefits for the hospitality industry:

• reduced expenses & increased revenue
• seamless integration & fast implementation
• cloud-based solution with a modern and intuitive interface
• automates and eliminates manual processes
• enables the staff to focus on the guest experience

Benefits for guests & visitors:

• online check-in/check-out
• less time spent on queues & administration
• effortless & carefree stay
• cashless payments
• additional services, benefits & loyalty program

Business model

SWEN is a SaaS platform for hospitality management that includes PMS (Property management system), booking & channel manager, revenue manager, and numerous integrations to manage and automate all daily operations. As such, SWEN’s business model is based on the subscription service fee charged per accommodation (billed monthly or annually) depending on the number of pitches/rooms, and the chosen type of package (full package or custom ones).

Next stop — platform upgrades and market expansion

In the last couple of months, we worked on:

• Core management system (PMS) - complete reception (administrative) operation from reservation to check-out
• Reservation module - integrated booking system within the property management app
• Speeding up the check-in and check-out process
• Faster integrations and data import quality improvement
• Brand redesign and presentational website
• Presenting SWEN at local tourism fairs and congresses and attracting investors

These are our next steps (looking for investments):

• Booking system (provide a link between SWEN and the camp's website) & Channel management (connecting SWEN with relevant OTA’s such as Booking.com, Expedia, PinCamp, PitchUp, Airbnb)
• Self-check-in — enable guests to check in online before arrival
• Guest app — Guests scan QR codes to access their dedicated app which enables them to order services, report issues, make payments, and checkout — without reception